Managing projects involves more than simply directing the implementation of unique initiatives. Knowledge management maintains that successful businesses are a collection not of products but of distinctive knowledge bases. Communities of practice and knowledge management systems. The role of organisational culture on knowledge sharing by using knowledge management systems in mncs mahmoud abdelrahman. In recent years, there have been more and more new and interesting findings in the research field of knowledge management. The importance of leadership and management for education 3 8721 restyle 3. This involves creating, generating, capturing storing, sharing and using of knowledge to support and improve individual performance kinney, 1998. Nov 16, 2010 the study also examines the effects of organizational climate and structure on knowledge management and the results indicate that innovative and supportive climate are positively related to knowledge management. Serban, jing luan in the early 1990s, corporations coined the concept and movement of knowledge management, which is an institutional systematic effort to capitalize on the cumulative knowledge that an organization has. Knowledge management process knowledge management is the process of making relevant information available quickly and easily for people to use productively 7. When the organizational structure is less formalized, more decentralized and integrated, knowledge management is more enhanced. The aim of the study is to provide a theoretical background to knowledge management and related concepts and to determine the current situation with regard to.
Identifying the components of a knowledge management. The sample for this study was drawn from the population of the top 5,000 taiwanese firms listed in the yearbook published by the. In addition, knowledge of specific programs is used by some employees who specialize in. Challenges in knowledge management proceedings of the sixteenth americas conference on information systems, lima, peru, august 1215, 2010. Knowledge management process model archive ouverte hal. Position classification flysheet for inventory management. A synthesis of knowledge management failure factors. March 1991 a firms codified nonaka 1994 knowledge resources. Knowledge management km knowledge management km refers to a multi disciplined approach to achieve organizational objectives by making the best use of knowledge. Interdisciplinary journal of information, knowledge, and management volume 5, 2010 editor. Providing better conditions for more productive results is one duty of knowledge management. As knowledge is recognized as the primary organizational resource of the 21st century, which is able to bring sustainable competitive advantage in the long term, several studies have focused on knowledge management km.
Knowledge management km is the systematic management of processes enabling vital individual and collective knowledge resources to be identified, created, stored, shared, and used for the benefit of the actors involved glossary. Pdf revealing trends in knowledge management research. Systems and processes enhances the conventional exposition of km with an indepth discussion of the technologies used to facilitate. This intellectual capital is the key that will give the company a competitive advantage with its targeted customers.
Knowledge management and knowledge sharing knowledge management is defined as a process of identifying, organizing and managing knowledge resources alhawamdeh, 2003. Pdf on jan 1, 2018, odor ho and others published knowledge management find, read and cite all the research you need on researchgate. This book aims to introduce readers to the recent research topics, it is titled new research on knowledge management models and methods. The km subject matter is a subset of content taught in the decision support systems course. To achieve results that generate longterm business value, project professionals must also guide the development of the knowledge that project teams generate. Knowledge management as an important tool in organisational. He specialises in strategy development, organisational learning and knowledge management, and he is responsible for developing and implementing the odi strategy for knowledge and learning, as well as advising strategic development within a range of different contexts from humanitarian ngos to public sector bodies. Volume 18, 2020 vol 17, 2019 vol 16, 2018 vol 15, 2017 vol 14, 2016 vol, 2015 vol 12, 2014 vol 11, 20 vol 10, 2012 vol 9, 2011 vol 8, 2010 vol 7, 2009 vol 6, 2008 vol 5, 2007 vol 4, 2006 vol 3, 2005 vol 2, 2004 vol 1, 2003. The roles of knowledge management for the development of. Knowledge is important in organisations and knowledge cannot be effective unless they are shared.
This document will introduce a process framework and will document the workflow, roles, procedures, and. The globalisation trends and ever increasing networking of economy, information, technology, management give rise to. The importance of leadership and management for education. Knowledge management and growth performance in construction. It is an undisputed fact that this is the age of knowledge and a time of constant changes which are unpredictable. Knowledge management strategy results management framework 18 iii. Ibima publishing journal of organizational knowledge. Knowledge management as an important tool in organisational management. Sun 2010 analyzed how the organizations routine affects knowledge management processes.
New research on knowledge management models and methods. It includes both quantitative and qualitative studies related to antecedents and barriers to knowledge management and knowledge sharing. This book serves as a complete introduction to the subject of knowledge management km, and incorporates technical as well as social aspects, concepts as well as practical examples, and traditional km approaches as well as emerging topics. Knowledge just as the words data and information are used interchangeably, there is considerable blurring and confusion between the terms information and knowledge. Volume 18, 2020 vol 17, 2019 vol 16, 2018 vol 15, 2017 vol 14, 2016 vol, 2015 vol 12, 2014 vol 11, 20 vol 10, 2012 vol 9, 2011 vol 8, 2010 vol 7, 2009 vol 6, 2008 vol 5. The knowledge management papers are a publication of knowledge management forum. Knowledge management km was once a very popular buzzword. Organisational culture oc is an important factor and needs to be considered in. As expected it was found that highly successful knowledge management projectsinitiatives are more likely to have the proposed set of knowledge management strategy components than less successful to unsuccessful knowledge management. This 16 chapter text is about knowledgehow to capture it, how to transfer it, how to share it, and how to manage it. The faculty of applied science of post and communications. Different kinds of knowledge need different policies and resources and technologies to transfer and share and develop between groups members.
The process of knowledge management begins with the identification and classification of the types of the knowledge which currently exist in the. Knowledge management is becoming the jewel in the customer service crown trends in customer service 20 it is also important to customers, as 60% of consumers use 60% web selfservice knowledge to find answers to their questions. The value of knowledge is derived from the value of the decisions with which it is associated. Although many of its central points are not new to the academic world, the study of knowledge management km is a recent concept, discussed more fully in the 1990s, treated as a process that. Inventory of ifads knowledge resources 1 ii interface with other ifad policies, strategies and action plans.
Knowledge management techniques and technologies play an important role in supporting knowledge management processes and activities. When implementing a knowledge management initiative the knowledge management. Recently, abdulrahman and wang 2010 noted that the construction industry has a poor record in the management of its knowledge and results in huge. Document repositories are emergent knowledge is added over time as new problems and solutions emerge, are codified, and added to knowledge repositories. The knowledge in knowledge management fred nickols 5292010 this paper was commissioned for and appears in the knowledge management yearbook 20002001. The purpose of this paper is to investigate the effects of organizational climate and structure on knowledge management and firm innovativeness from the social capital and social network perspectives. The paper integrates four terms used in relation to knowledge explicit, tacit, declarative and procedural and it introduces an additional category. Technology and people related techniques bring to knowledge management the ability to carry out knowledge management processes quickly, efficiently and costeffectively, making it an enabling solution.
Km focuses on processes such as acquiring, creating and shar. Yale university knowledge management process 3 of 9 introduction purpose this document will serve as the official process of knowledge management for yale university. Therefore, knowledge management systems kmss are used in organisations to share, utilise, and integrate knowledge. Knowledge management functions have to handle the knowledge and experiences in projects for more productive results. Within these journals, we used as criterion for search the following keywords.
In this article we discuss the kinds of necessary knowledge, knowledge management stages and policies and important factors during three phases of a project. This paper examines why and how project, program, and portfolio professionals can manage the knowledge that teams generate from their efforts. Understanding reuse in knowledge repositories is important because the knowledge potential of repositories is immense given the breadth and depth of knowledge contained therein. This book aims to introduce readers to the recent research topics, it is titled new research on knowledge management models and methods and. Employees apply knowledge of systems, techniques, and underlying management concepts for determining, regulating, or controlling the level and flow of supplies from initial plan through acquisition, storage, issue, and utilization or disposal. Knowledge management success equals project management success. Pdf this paper discusses the important process of knowledge and its. Likewise, knowledge that is no longer useful can be removed.
Systems and processes is a comprehensive coverage of km, including the explication and connection of the human and the technical side of the discipline so necessary for success now and in the future. Pdf knowledge management strategy for small and medium. Knowledge repositories are collections of documents that are useful in exploiting gray 2001. Knowledge management is the transformation of knowledge in the form of insights, understandings, and practical knowhow that we all possess in other manifestations like books, technology, practices, and traditions within organizations of all kinds and in society. This text will fit in the mis majors course for knowledge management and for some decision support systems courses. Systems and processes enhances the conventional exposition of km with an indepth discussion of the technologies used to facilitate the management of knowledge in large and small organizations.
The role of knowledge management in organizational development. International journal of knowledge management, and international journal of knowledge management studies. Risks to successful knowledge management 27 appendices i. This 16 chapter text is about knowledge how to capture it, how to transfer it, how to share it, and how to manage it. This paper is a result of an examining study that attempts to clarify the current key issues and challenges in information and knowledge management, also look into organisational strategies basu.
This knowledge management tools and techniques manual is the first release of a description of some of the key knowledge management km methods, tools, technologies, and techniques to be considered for selection within a km implementation initiative, especially in small and mediumsized enterprises. Table 1 summarizes the number of articles surveyed per journal, totalizing 71 articles. Entrepreneurial ecosystems, knowledge spillovers, and their embeddedness in the sport field. Knowledge management solutions are a critical necessity.
The role of organisational culture on knowledge sharing by. In the competitive business world, knowledge management km has become. Information and knowledge management 2 data information applied for a purpose. Identifying the components of a knowledge management strategy.792 196 764 1448 776 854 891 1349 436 956 196 35 403 660 309 1088 478 493 839 444 239 948 410 65 237 514 430 241 1497 866 397 1379 705 606 336 446 1104 415 311 332